01
The host
Laser-TV hosts follow the OEM warranty — Hisense, AWOL, Samsung, NexiGo and the rest on their own after-sales path. We can help you reach them. We do not replace their number of years with ours.
Repair
Repair
The host follows its maker’s warranty. Cabinet and screen follow the written plan. Beijing can visit or arrange; other cities start remotely. We do not put a warranty year on this page.
02
Cabinet and screen
Cabinet and screen follow what was written in the NIKOHOME plan. The signed plan is the record. This page does not add a single blanket term of years.
03
Beijing and further
In Beijing we can visit or send a crew. Other cities start remote: photos, a short video, the model and what you see. Then we decide on a visit or a local installer.
04
How to report
Phone +86-18612897555, email support@nikohome.com. Weekdays 9:00–18:00. Include a plan number or the date if you have it.
Send what you see first
A photo, the host model, and whether the cabinet or the screen is the issue.